Shauna Waters
National Director of Membership
Shauna Waters is a tenured professional with over 20 years experience in
verticals and channel sales in the software and training industries.
Her success has garnered her numerous awards and promotions. Shauna’s
attention to detail and her ability to listen and focus on the needs of
the customer are the primary drivers of her success. As the membership
director for ASDFED, she is responsible for getting the word out and
bringing interested people to the table to contribute to this great
effort. Shauna is currently a Regional Sales Manager for Forensic
Computers. Prior to her move there, she worked with various companies
representing their software and training products. Her forensic
experience came from 6 years at AccessData. Shauna served in various
sales roles during her time there and was recognized for her
accomplishments by being awarded the annual Million Dollar sales award
five different times for exceeding her goals. Shauna’s focus through
much of her career has been on Federal, State and Local government sales
for training as well as software. She found her passion during her
time with AccessData working the Digital Forensic market. She developed
a deep understanding of the space and of her customer’s needs and what
they go through to be the best at their jobs.
Shauna is
community minded. Early in her career she served on several committees
with the Salt Lake City Chamber of Commerce including the Community
Involvement Committee and the Business Women’s Forum. She is confident
that the ASDFED will be an asset to all who participate through their
contributions.
Erika Santiago
National Director of Education & Training
Erika Santiago, an independent training consultant was most recently the
National Training
& Development Manager for LitWorksTM – A DTI
Company in Atlanta, Georgia. Erika has assisted case teams in the
development of discovery management strategies and law firms and
corporate legal departments with the design and implementation of their
litigation support departments since 1995. Her experience includes
litigation support management, project management, consulting, training
and sales roles at Holland & Knight, LLP, King & Spalding LLP,
Miami-Dade Community College, Georgia Perimeter College and iCONECT
Development, LLC before joining LitWorksTM – A DTI Company five years
ago.
Erika has delivered practical and valuable workshops to
various organizations including paralegal associations, state bar
associations, Legal Tech, ILTA, the Atlanta Association of Litigation
Support Managers (she is also a past president of AALSM) and most
recently, the Association of Litigation Support Professionals (ALSP).
Today, Erika is primarily focused on teaching litigation support (EDD)
project management best practices backed by years of experience and
knowledge of understanding project needs, setting & managing
expectations, and utilizing available resources. Her approach is
strictly vendor, service provider, software, and technology neutral –
“The tools are not as important as the process.” She tries to encourage
and mentor others in our industry to continuously seek more knowledge in
best practices towards a defensible process.
Erika is certified
to train and administer a number of litigation support applications
including Concordance and Live Note and has end-user product expertise
in a wide range of litigation/ e- discovery applications.
Erika is a member of the Project Management Institute. Erika is a graduate of Florida International University, Miami, FL.
